Employees and managers need consistency in carrying out the routine responsibilities. Without recorded procedures and standards - poor reputation, wasted time, and costly discord will develop.
A good procedure manual will provide a very beneficial tool for both managers and employees. By having written guidelines - the organization is insured for ongoing operations in general and in cases of unexpected absences or employee departures.
During any reorganization, the current manual can be used as a working document for making necessary changes without starting over.
In developing a procedure manual, standard categories are referenced and then a customized index is developed through a thorough interview process.
The following components are
essential for creating/maintaining a solid procedure manual:
Organizational
Chart
Customized chapters
Desk Manuals for each job descriptions
Forms and specific instructions
These are important interfaces
with the entire organization
Organizational Communications
Employee development program
Employee Relations policy manual
Performance Appraisal system
Competitive/equitable classification
and pay structure
